Shipping Policy

1. Order Processing Time

All orders placed on our website are typically processed and dispatched within 1 to 2 business days. Orders placed before 12:00 PM (IST) are usually processed on the same day.

Please note that orders are not shipped or delivered on Sundays or public holidays. In case of a high volume of orders during festive seasons or sales, shipments may be delayed by an additional 24-48 hours. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be automatically calculated and displayed at checkout. We partner with top-tier logistics providers (like BlueDart, Delhivery, Expressbees) to ensure timely delivery.

Estimated Delivery Timelines:

• Metro Cities: 2 to 4 business days
• Rest of India: 4 to 7 business days
• North East & J&K: 7 to 10 business days

*Delivery delays can occasionally occur due to extreme weather conditions or regional lockdowns.

3. Cash on Delivery (COD) Verification

For all Cash on Delivery (COD) orders, our system or support team may conduct a quick verification via OTP or a Phone Call before dispatching the order. If the order remains unverified for 48 hours, it will be automatically cancelled.

4. Shipment Tracking

Once your order is handed over to our courier partner, you will receive a Shipment Confirmation email and SMS/WhatsApp message containing your tracking ID. The tracking link usually becomes active within 12-24 hours of dispatch.

You can also track your order directly on our website using the Track Order page.

5. Failed Deliveries & RTO (Return to Origin)

Our courier partners will make a maximum of 3 delivery attempts to reach you. If you are unavailable or if the address provided is incomplete/incorrect, the parcel will be returned to us (RTO).

In the case of prepaid orders returned to us due to customer unavailability, a re-shipping fee may be applicable to dispatch the parcel again. Please double-check your Pincode, Phone Number, and complete Address during checkout.

6. Damages and Tampered Parcels

Important: Do not accept tampered or open packages.

If you find that the packaging has been tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery person.

For extra safety, we strongly recommend making a continuous Unboxing Video without pauses or cuts while opening the parcel. This helps us quickly process any claims for missing items or damages during transit.