We want you to love your Ziivara purchase! We take pride in the quality of our ethnic wear. However, if you are not completely satisfied with your order, we are here to help with a hassle-free return and refund process.
1. 14-Day Return & Exchange Window
We offer a 14-day return and exchange policy. This means you have 14 days after receiving your item to request a return or size exchange. Requests made after 14 days of delivery will unfortunately not be accepted.
2. Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following strict conditions:
- The item must be in the same condition that you received it.
- It must be unworn, unwashed, and unused.
- All original brand tags, labels, and hygiene stickers must remain fully attached.
- The item must be returned in its original packaging.
- Products with makeup stains, perfume smell, or any signs of wear will be strictly rejected.
3. Non-Returnable Items
For hygiene and operational reasons, certain items cannot be returned or exchanged:
- Items purchased during a Clearance Sale or Flash Sale.
- Custom-stitched or altered outfits.
- Accessories and Dupattas (if bought separately).
4. Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong item, contact us within 48 hours of delivery.
Note: A continuous, uncut Unboxing Video is mandatory to claim any missing, damaged, or wrong items. Without an unboxing video, no claims will be entertained.
5. How to Initiate a Return/Exchange
To start a return or exchange, please follow these steps:
- Email us at [email protected] or WhatsApp us with your Order ID and reason for return.
- Attach at least 2-3 clear photos of the product and the tags.
- Once approved, we will arrange a reverse pickup from your delivery address within 2-3 business days.
6. Refund Process & Timelines
Once we receive your return, our quality check team will inspect the item. If the quality check is passed, your refund will be processed immediately.
- Prepaid Orders: The refund will be credited back to your original payment method (Credit Card/UPI/Bank Account) within 5-7 business days.
- Cash on Delivery (COD) Orders: Refunds for COD orders will be provided via Bank Transfer (NEFT), UPI, or Store Credit. Our team will request your bank details during the return process.
- Note: Shipping charges and COD handling fees are non-refundable. Only the product value will be refunded.
7. Order Cancellations
You can cancel your order any time before it is dispatched from our warehouse for a full refund. Once the order is shipped, it cannot be cancelled. However, you can refuse to accept the delivery at your doorstep, and we will initiate the refund once the parcel returns to us.