Privacy Policy

At Ziivara, we highly value your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this as "Device Information."

Additionally, when you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information."

2. How Do We Use Your Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes:

  • Processing your payment information and arranging for shipping.
  • Providing you with invoices and/or order confirmations.
  • Communicating with you regarding your order status or support queries.
  • Screening our orders for potential risk or fraud.

We use the Device Information (like your IP address) to improve and optimize our Site, and to assess the success of our marketing and advertising campaigns.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example:

  • Logistics Partners: We share your shipping address and phone number with our courier partners (e.g., Delhivery, BlueDart) to deliver your order.
  • Payment Gateways: Your payment details are securely processed by our payment gateway partners. We do not store your credit/debit card information on our servers.
  • Analytics & Marketing: We use Google Analytics and Meta (Facebook) Pixel to help us understand how our customers use the Site and to deliver targeted advertisements.

We may also share your Personal Information to comply with applicable laws and regulations, or to respond to a lawful request for information we receive.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies, but if you do not accept cookies, you may not be able to use some portions of our Service (like adding items to the cart).

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The updated version will be posted on this page.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

[email protected]